IT Services

ISA’s success is rooted in our comprehensive approach to computer systems life cycle support. This philosophy looks at the full breadth of the services needed across the technology life cycle and starts with careful definition and planning of complete support for end users. Working with the customers, ISA helps define key requirements and then structures a service delivery model, including extensive vendor-customer communications, to satisfy the end-user support requirements in the most cost-effective manner.

ISA has a track record over our 35-year history of successfully performing over 500 major hardware maintenance, technology deployment, and other information technology-related contracts for commercial and government customers.

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ISA Solution Offerings

Managed Services - Life cycle support for Enterprise IT systems and infrastructure.

We specialize in providing full life cycle managed services for our customers, whereby ISA provides comprehensive services and support for all of an end user’s hardware, software, and infrastructure requirements. From initial planning through asset disposition, ISA takes full responsibility for assuring customer satisfaction and the attainment of Service Level Agreements.

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requirements analysis

Requirements Analysis and Strategy Development

The development of a comprehensive IT strategy starts with a detailed analysis of the end-user requirements and the organizations objectives, parameters, budget, and risks. These inputs are then synthesized into an overall implementation and on-going support model tailored to the organization. ISA has years of experience helping customers manage their IT infrastructure in the most cost-effective and efficient way. We can help develop an overall strategy that takes advantage of emerging technologies, such as virtualization and cloud storage, while supporting the increasingly complex user environment of “bring your own device”.
system implementation

System Implementation and Technology Deployment

Whether driven by a merger or acquisition, an organizational restructuring, a scheduled technology refresh, or on-going operations, the setup and implementation of new IT systems and technology can be complex and costly. ISA provides resources with the expert knowledge and experience in a full range of IT infrastructure and devices, from servers and laptops to thin clients and mobile devices, to get new systems and infrastructure up and running quickly. ISA has successfully performed many large, complex installation projects for customers nationwide and has suported the full life cycle of those projects. To manage, schedule and execute these large-scale installation projects, ISA has developed our own proprietary set of tools and methodologies.
Hardware Maintenance

Hardware and Software Maintenance

ISA can support all of an organization's hardware maintenance needs across the continental United States. For over 35 years, ISA has provided both in-warranty and out-of-warranty hardware support services for servers, desktops, laptops, printers and mobile devices. Our proven national infrastructure provides responsive, reliable service that minimizes downtime, at a lower cost than using internal resources. All of ISA’s hardware repair technicians are A+ certified, and all have the OEM warranty certifications required for the suite of equipment they service.
help desk

Help Desk and Deskside Support

ISA’s own Customer Support Center (CSC) serves as the single point of contact for all dispatched service requests. It is staffed 24 hours per day, 7 days a week, 365 days a year. The CSC is staffed with experienced technicians and network engineers to properly identify the nature of the call and provide immediate troubleshooting support, or to dispatch an onsite technician as appropriate.

Asset Management

Asset Management

ISA offers a methodical approach to asset management so that no detail is overlooked. We have developed a proprietary, powerful, web-enabled asset management system with the capability to track assets from initial planning, ordering, shipping and installation, through final de-installation and disposal. As a result, our customers have a near real-time access to data about the location and status of all equipment under ISA’s control. Through the extensive use of scanning tools by our technicians, transcription errors are greatly reduced and inventory accuracy greatly increased. Customers have the opportunity to create equipment releases online, run inventory reports, and monitor real-time transactions.

Why ISA?

ISA has a track record over our 35-year history of successfully performing over 500 major hardware maintenance, technology deployment, and other information technology-related contracts for commercial and government customers. Furthermore, we have been supporting many of our major customers continually for over 25 years. We attribute this success to our focus on key drivers of success in IT Services Initiatives:
  • A focus on the end user  - End users of information systems are the ultimate customers, and their satisfaction is always a crucial measure of success for support providers.
  • Meeting and exceeding all Service Level Agreements – ISA has a long history of not just meeting, but exceeding, all of our customer's SLAs.
  • Continual Communication – In a fast-paced IT environment driven by changing requirements, new technologies, and dynamic businesses, priorities can change quickly. A hallmark of our approach to services is a focus on communication with users, line management, and senior leadership so that we are always in sync with changes in the organization and shifting priorities.
  • ISA provides the focus and attention of a small company with the national coverage and depth of resources of a large service provider.