ISA’s success is rooted in our comprehensive approach to computer systems life cycle support. This philosophy looks at the full breadth of the services needed across the technology life cycle and starts with careful definition and planning of complete support for end users. Working with the customers, ISA helps define key requirements and then structures a service delivery model, including extensive vendor-customer communications, to satisfy the end-user support requirements in the most cost-effective manner.
ISA has a track record over our 35-year history of successfully performing over 500 major hardware maintenance, technology deployment, and other information technology-related contracts for commercial and government customers.
We specialize in providing full life cycle managed services for our customers, whereby ISA provides comprehensive services and support for all of an end user’s hardware, software, and infrastructure requirements. From initial planning through asset disposition, ISA takes full responsibility for assuring customer satisfaction and the attainment of Service Level Agreements.